Service is Our Top Priority

At QTS, our job doesn’t end with the successful processing of a client’s payroll. Our team is dedicated to exceeding our client’s expectations and earning their business every day. Most importantly, this commitment is not limited to our marketing materials or our Client Services Team. Every associate is involved and motivated to do his or her best to achieve service excellence!

We measure our service performance through quarterly quality surveys, client retention metrics, benchmarking, and extensive call management systems and reporting. Next, every associate participates in a quarterly bonus program designed around the results of our quality survey and client retention goals. In addition, a significant portion of every associate’s performance appraisal is dedicated to the level of quality we deliver – up to 40% of the overall appraisal! The result is a team focused, dedicated, and rewarded for delivering the highest quality service possible.